Receiving feedback can be one of the most valuable parts of professional growth—but only if you understand it. Unfortunately, not all feedback is clear. Sometimes it’s vague (“You need to be more proactive”), contradictory, or delivered in a way that leaves you unsure what to do next. In his Fast Company article, cognitive scientist Art Markman suggests that instead of reacting defensively or making assumptions, you can turn confusing feedback into a productive learning moment by asking three key questions.

The first question is “What went wrong?” This helps you uncover the specific behavior or situation the person observed. Instead of guessing what they meant, you invite them to describe the action itself. The second is “What was the impact?” Understanding how your behavior affected others or the outcome gives you valuable insight into why the feedback matters. Finally, ask “What should I do differently next time?” This transforms the conversation from criticism to coaching, giving you practical steps for improvement.

By using these three questions, you shift the feedback exchange from confusion to clarity. You show openness to learning, demonstrate professionalism, and create a space for meaningful dialogue. In the end, the goal isn’t just to receive feedback—it’s to use it to grow, communicate better, and strengthen your working relationships.

We are deeply saddened to share the passing of Marie Willig Nicolich — a founding member of the Louisiana Life Safety & Security Association (LLSSA) and one of the guiding forces behind our industry’s earliest days. 

Marie served the LLSSA with distinction as President, Chairman of the Board, and Region 1 Vice President, playing a key leadership role when the original Life Safety and Property Protection law was created. Her dedication, strength, and passion for protecting lives and property set a foundation that continues to guide our association today.

Based in the New Orleans area, Marie and her husband built a successful security and fire alarm business serving the Greater New Orleans and Northshore communities. Her vision and advocacy helped shape Louisiana’s alarm and life safety industry into what it is today.

Marie’s legacy lives on in the laws she helped create, the professionals she mentored, and the safer communities we all enjoy because of her commitment.
May she rest in peace, and may we continue the important work she began.

Read more about her life and legacy here:
🔗 dignitymemorial.com/obituaries/metairie-la/marie-nicolich-12529064

A new survey by International Workplace Group has revealed a surprising shift in workplace dynamics: Gen Z workers are increasingly teaching their older colleagues how to use AI tools. While it has long been assumed that mentorship flows from senior employees to junior ones, the rise of artificial intelligence is flipping that tradition on its head. Younger employees, raised in a digital-first world, are now the ones guiding their more experienced peers through the evolving landscape of AI.

The study, which surveyed more than 2,000 office workers across the U.S. and the U.K., found that nearly two-thirds of Gen Z participants reported helping older coworkers integrate AI into their professional routines. The findings also show the technology’s growing impact on efficiency. A striking 86 percent of respondents said AI has improved their productivity, estimating an average of 55 minutes saved each day. More than three-quarters agreed that AI had a positive effect on their careers, underscoring its role as a transformative force across industries.

This trend highlights a reversal of traditional mentorship models. In many areas, seasoned professionals continue to provide critical guidance in strategy, leadership, and organizational knowledge. Yet when it comes to the practical application of AI tools—whether for drafting reports, generating insights, or automating repetitive tasks—it is younger employees who are in the teaching role. Their willingness to share knowledge through hands-on demonstrations and practical advice is creating a new layer of collaboration in the workplace.

The exchange is not one-sided. Older employees contribute deep domain expertise, institutional memory, and judgment that help contextualize AI usage and guide its application in meaningful ways. Mark Dixon, CEO of IWG, noted that this reciprocity strengthens intergenerational teamwork and amplifies the benefits of AI adoption. The dynamic is flattening barriers between generations, creating a sense of shared learning and mutual respect rather than reinforcing rigid hierarchies.

Still, the shift brings challenges. Not all older workers are eager to be taught by younger colleagues, and some may feel uncomfortable or even undermined in the process. There are also questions of access and consistency, since informal peer teaching is not always aligned with company-wide policies on AI usage. Without proper oversight, shortcuts or untested methods could create risks. At the same time, the pressure on Gen Z employees to serve as informal trainers can add to their workload and potentially lead to frustration or burnout.

Despite these hurdles, the broader implications are positive. Organizations that embrace reverse mentoring and encourage open knowledge exchange are likely to adapt faster to technological change. By fostering psychological safety and rewarding collaboration, companies can build cultures where it is acceptable to ask for help, regardless of age or title. Pairing the technical fluency of younger workers with the wisdom of older ones creates a balanced approach that strengthens resilience and innovation.

As AI becomes further embedded in daily workflows, the willingness to learn across generations may become one of the most important workplace skills. Gen Z’s role as guides in this transition is more than a matter of teaching tools; it is a sign of how technology can unite rather than divide. In helping their older colleagues embrace AI, these younger workers are not only boosting productivity but also reshaping the very culture of work.

LLSSA Opens Applications for 2026 Youth Scholarship Program

The Louisiana Life Safety and Security Association (LLSSA) is pleased to announce that the 2026 LLSSA Youth Scholarship Program is now open for applications! This annual scholarship opportunity is designed to support the children of Louisiana’s dedicated police officers, firefighters, paramedics, and other first responders as they pursue higher education.

Eligible high school seniors can now apply for this prestigious scholarship, which recognizes not only academic achievement and community involvement but also honors the service and sacrifice of their parents or guardians who protect and serve our communities every day.

Students can find full eligibility requirements, application instructions, and submission deadlines on the LLSSA website at:
👉 https://llssa.org/benefits/scholarships/

LLSSA is proud to give back to the families of those who serve in public safety, and this scholarship program is one of the many ways the association supports both the life safety industry and the broader Louisiana community.

Applications for the 2026 award cycle are due early next year—don’t delay! Start your application today and take the next step toward your future.

The U.S. smart home market is entering a new phase of growth, and the latest analysis from Parks Associates projects that it will reach $15 billion by 2029. While do-it-yourself solutions have dominated much of the conversation in recent years, the report shows that professional installation is becoming an increasingly important factor in consumer adoption and long-term satisfaction.

One of the most striking findings is how often consumers who initially purchase DIY devices end up seeking professional help. Nearly a third of buyers call in an installer after struggling with setup, and 44 percent of smart home households report that at least one of their devices was professionally installed. At the same time, DIY remains strong, with more than 80 percent of households having installed at least one product themselves. The result is a hybrid marketplace where consumers mix self-installed devices with professionally integrated systems.

The benefits of professional installation extend beyond convenience. Parks Associates found that professionally installed products consistently earn higher satisfaction ratings. For example, smart cameras installed by a technician receive Net Promoter Scores significantly higher than those set up by consumers on their own. This pattern highlights one of the industry’s biggest challenges: technical frustration. Difficulty with setup and configuration ranks among the top reasons why devices are returned to retailers, undercutting both profitability and consumer trust in the technology.

Interestingly, the report points out that younger consumers—those aged 18 to 24—are more likely than the general population to struggle with the physical side of installation, such as wiring or mounting devices. More than 40 percent of this group reported difficulties, compared with just 19 percent overall. This demographic insight suggests that even digital-native generations are not immune to the challenges of getting hardware properly installed, and that they may actually benefit the most from guided or professional assistance.

For manufacturers and retailers, the findings underscore the importance of pairing products with accessible installation options. Plug-and-play simplicity will always be attractive, but the data shows that offering professional support—whether in person or remotely—can reduce return rates, boost satisfaction, and build customer loyalty. For service providers and integrators, the implications are even clearer. The rise of professional installation opens the door to recurring revenue opportunities, from system maintenance and updates to troubleshooting and compatibility refreshes. As smart home devices grow more interconnected, consumers will increasingly look for someone to make their systems work seamlessly together.

Looking ahead, the U.S. smart home industry appears to be shifting away from a purely DIY model and toward a more balanced ecosystem in which professional installation plays a central role. While cost remains a barrier for some households, the value of peace of mind, reliability, and ease of use is driving more consumers to embrace the services of professional installers. If these trends continue, by 2029 the market will not only be larger but also more mature, with consumers enjoying smoother experiences and companies benefiting from more stable revenue streams.

This article written by Mike Gulledge, Consultant, Thornton Fence Consulting Group and AFA Past President – Gulf South Chapter

You say you are against regulation because only the registered get regulated. While that may be true, there is some comfort in knowing that at least SOMEONE out there is doing that job according to whatever the standards are for that industry.

Take driver’s licenses – Everyone that drives are SUPPOSED to have one. Why? To make sure that the person that is driving that lethal weapon on the highway has the knowledge to drive SAFELY. No, not everyone may have a license, but so, we don’t require a license for anyone. NO.

What about the person that does electrical wiring? He is SUPPOSED to have a license, again to make sure that he has the knowledge to do that wiring according to the local standards and does it correctly AND SAFELY. Can you sneak around and do some wiring without a license? Yes, but that doesn’t make it right.

Take permitting. In East Baton Rouge Parish, a fence above four feet tall is supposed to have a permit issued by the permitting department. Why? To ensure that fence is not installed incorrectly on the neighbor’s property and that the fence is built to the code of the parish. Do all fence companies acquire a permit before starting the job? No! Those guys try to “cheat” the system and save money AND potentially cause a headache for the homeowner if that job is ever discovered. It’s a roll of the dice and the fence guy probably wins. Does that make it right? NO!

What about elevators? That industry is regulated to, again, ensure that the person that installs the elevator does it correctly AND SAFELY. But not everyone may have a license. But does that mean we don’t regulate it at all? NO

The reasoning you have for not having regulation or retro-inspections of gate operator systems was that it may “cripple” the guy that did that installation last year because he just may not have the money to now go back on that job and bring that installation up to the standards that regulate the industry, and it may run him out of business. That’s HIS fault. Not anyone else’s. And you say that the property owner is going to suffer. So, we don’t try to regulate the industry and get the job done correctly the first time?

I say that IF the installation had been done correctly in the beginning, then that installer would not have that situation now.

I say the only reason for not regulating any industry is so that a businessman may cut corners and not do the installation up to the standards, that by the way, are there to provide SAFETY! And cutting corners, to me, is cheating. And I’m not sorry I see it that way.

Ask the industry how they want to be viewed. Do they want to be seen as an industry of people that cut corners, do the minimum NEEDED? Or an industry that has reputable business owners that have their customers safety and welfare in their hearts? I’ll take that bet! PROVE ME WRONG! Mike Gulledge, a lifelong fence man

When the Louisiana Life Safety & Security Association (LLSSA) gathers for its Annual Convention and Tradeshow this November, members and guests will have the chance to experience something truly unique: a tour of The Rig Museum in Morgan City, Louisiana. Known officially as the International Petroleum Museum & Exposition, this site offers an extraordinary glimpse into the history of offshore oil exploration and the pioneering spirit that helped shape Louisiana’s coastal culture.

The centerpiece of the museum is the “Mr. Charlie,” the first transportable, submersible drilling rig in the world. From 1954 until 1986, Mr. Charlie stood as a symbol of innovation in the Gulf of Mexico and remains the only rig of its kind open to the public. Walking aboard this authentic offshore drilling platform is more than a tour—it is a step back in time, offering visitors a chance to appreciate the determination, courage, and ingenuity that built an industry and sustained entire communities.

As part of the LLSSA convention, attendees will have the opportunity to join a guided tour of the museum on Wednesday, November 19, 2025, beginning at 2:00 p.m. The experience will last about an hour and a half and promises both education and inspiration. Guests are encouraged to wear comfortable shoes and, for safety reasons, avoid open-toed footwear. Because Morgan City requires a bit of a drive, carpooling is also recommended to make the trip enjoyable and convenient.

The Rig Museum tour is just one highlight of the LLSSA convention, which also features CEU classes, the state meeting and luncheon, an expansive tradeshow with dozens of vendors, and plenty of opportunities to network with peers across the life safety and security industry. The convention headquarters will be at the Pontchartrain Center in Kenner, and accommodations are available nearby at the Doubletree by Hilton New Orleans Airport with a special LLSSA group rate.

Registration for both the convention and the Rig Museum tour is now open, and space is limited. By attending, you’ll not only gain valuable professional knowledge and connections through the convention but also experience a piece of Louisiana history that continues to inspire. Make plans today to be part of this exciting event and reserve your spot at llssa.org/convention.

Montgomery County officials are sounding the alarm about a growing problem that challenges one of the simplest habits drivers have always relied on: locking their car doors. While pressing the lock button on your fob may provide peace of mind, experts warn that it is no longer a foolproof way to protect your vehicle.

The rise of keyless entry systems has introduced convenience—but also a new kind of vulnerability. Thieves equipped with specialized devices can intercept or amplify the signal from a key fob, even when it’s safely tucked away inside your home. By capturing this electronic transmission, criminals can unlock vehicles and, in some cases, drive away within minutes, leaving little trace of forced entry. Officials explained that this type of crime, often called a “relay theft,” has been increasing, and it poses a serious challenge for both law enforcement and vehicle owners.

To counter these high-tech break-ins, Montgomery County officials recommend that drivers take extra steps beyond simply locking their cars. One of the most effective methods is using a Faraday bag—a small, signal-blocking pouch designed to prevent thieves from capturing your key fob’s transmission. Parking your car inside a garage or in a well-lit, secure location can also reduce the risk of theft. For those who park outside, layering security with steering wheel locks or other visible deterrents can add an extra barrier against opportunistic criminals.

The warning comes as car thefts linked to keyless entry systems continue to climb, not only in Pennsylvania but across the country and internationally. While manufacturers have built in rolling code systems and encryption to strengthen security, criminals have stayed a step ahead by developing new ways to exploit the technology. For drivers, the lesson is clear: convenience can come at a cost, and proactive measures are essential.

Locking your car remains important, but in an era of digital theft, it’s only the first line of defense. Officials urge motorists to think beyond the lock button, take simple precautions, and stay alert to evolving threats. As one county official put it, “If you rely only on locking your car, you may be giving thieves the opening they’re waiting for.”

The Louisiana Life Safety & Security Association (LLSSA) has unveiled a new Members-Only section on its website, offering exclusive resources tailored for professionals in the life safety and security industry. While specific details of this section are protected and accessible only to members, LLSSA emphasizes that it is designed to provide valuable content and tools to support members’ professional growth and operational needs.

LLSSA is committed to enhancing this Members-Only section by regularly adding new features and resources. To ensure the platform meets the evolving needs of its members, LLSSA encourages feedback and suggestions. Members are invited to share their ideas on what they’d like to see in future updates, fostering a collaborative environment for continuous improvement.

To explore the exclusive content, members can visit the Members-Only section on the LLSSA website. Access requires member credentials, ensuring that the resources remain exclusive to LLSSA members.

For more information or to become a member, visit LLSSA’s Membership Page.

Stay connected with LLSSA for the latest updates and enhancements to the Members-Only section and take full advantage of the resources available to support your professional journey in the life safety and security industry.

We are thrilled to support Chief Adams in his initiative to form a workgroup dedicated to reviewing and rewriting the regulations that govern the Life Safety and Property Protection Industry. This effort aims to streamline interactions between businesses and the State Fire Marshal’s Office while alleviating some of the associated liabilities. Your insights are invaluable to this process, and we invite you to share your thoughts on the crucial legal items that you believe must remain in the law, as well as those that you think could be reconsidered. By contributing your feedback, you will play a vital role in shaping regulations that benefit our industry as a whole. We encourage you to reach out to us at director@llssa.org with your thoughts—your voice is essential to the success of this initiative and to the mission of LLSSA. Thank you for your continued commitment to fostering collaboration within our community!