Tailored benefits and streamlined solutions!

LLSSA Member can get discounted rates through NESA.  Employee Benefit Services (EBS) of RCM&D offers a suite of employee benefits offerings designed to be tailored to the unique needs of your organization. Their team simplifies and streamlines complex benefits administration while ensuring compliance and cost-effectiveness. By leveraging innovative technology and personalized guidance, we help you optimize your benefits strategy and improve employee well-being.

Comprehensive Health and Benefits Services Include:

• Medical, Dental & Vision Insurance
• Telemedicine
• Value Based Primary Care
• Wellness & Mental Health
• Employee Assistance Progreams
• High Performing Health Plans
• Health Plan Management & Benefits Administraton
• Human Resource Information Systems (HRIS) Guidance
• Employee Benefits Education
• Compliance Guidance & Resources.

Learn More
Contact Brian Villari at 410-356-9500 ext. 2784 bvillari@rcmd.com to learn more about how RCM&D can help your organization navigate the complex world of employee benefits.

The False Alarm Reduction Association (FARA) is committed to reducing false alarms. Members are employed by government and public safety agencies, along with alarm industry and other professionals.

FARA has created a wealth of information to help:

• the alarm industry install, monitor and maintain their systems effectively while reducing false alarms
• public safety and government officials tasked with running local false alarm reduction programs to do their jobs more effectively
• public officials draft, enact and implement effective false alarm reduction programs
• alarm users use their systems effectively while reducing false alarms
  • Visit the Alarm User section for more information.
  • Click here to see samples of FARA Publications. Members receive access to download all of the FARA Publications. Many alarm industry professionals have used FARA publications as bill stuffers or handouts to remind customers how to reduce false alarms.
  • Click here for a searchable list of FARA Publications

Please visit the rest of the FARA site to learn more about how you can sell, install, monitor and maintain alarm systems without causing false alarms.

If you need help to reduce false alarms, feel free to contact us.

And of course, if you share our commitment to reducing false alarms join FARA. Click here to learn how.

This November, we’re highlighting two of Savings4Members’ most recognized vendor programs—ADP and T-Mobile. How well do you know them? We’ll explore how these companies offer more than just their well-known services. Think of it as putting together a puzzle, revealing how these programs come together to support your business success.

Did you know that ADP, the payroll powerhouse behind thousands of businesses, offers more than just paycheck processing? Behind the scenes, ADP helps businesses streamline their entire HR operations, including health insurance, benefits administration, 401(k) plans, and talent management. Through Savings4Members, ADP provides valuable insights and analytics, allowing companies to optimize payroll, benefits, and retirement offerings, improving both efficiency and employee satisfaction.

T-Mobile plays a much larger role in your business than just providing reliable communication. Through Savings4Members, members gain access to customizable plans that include fleet and asset management, mobile point-of-sale solutions, and business internet. With mobile security features, team management tools, and priority support, T-Mobile ensures seamless operations. Plus, members can access Wi-Fi on planes, keeping teams connected wherever they go, all tailored to fit member’s needs.

To learn more about our vendor programs, contact a Savings4Members Consultant at 603628-2701 | info@savings4members.com

Issued on October 9, 2024, by the Louisiana State Fire Marshal, this memorandum focuses on changes in the criminal background check process for the Property Protection Contracting and Pyrotechnic industries. Effective December 1, 2024, the Fire Marshal’s office will no longer accept paper applications for criminal history inquiries.

Key points include:

1. Transition to Online Fingerprint Processing: Applicants must schedule appointments and submit fingerprints via the IdentoGO Processing System. All criminal background checks must be completed through this system at least five days before submitting licensure applications.

2. Denial for Non-Compliance: Any applications for licensure that do not have a background check processed through IdentoGO will be denied.

3. Additional Resources: Included with the memo are instructions for in-state and out-of-state applicants, as well as necessary service codes for using the system.

For further information, Alton Teekel, Assistant Chief of the Special Services Division, can be contacted.

The Louisiana Life Safety and Property Protection Board (LSPP) is a regulatory body responsible for overseeing life safety and property protection industries within the state. These industries primarily include businesses and professionals involved in the design, installation, maintenance, and monitoring of fire alarms, security systems, and other safety-related infrastructure.

The LSPP operates under the Louisiana Office of State Fire Marshal (SFM) and its mission is to safeguard public safety by ensuring that the professionals and companies involved in life safety and property protection comply with state standards, laws, and best practices. The board’s key functions include:

Licensing and Certification: The board oversees licensing requirements for individuals and companies that work with fire alarms, security systems, CCTV systems, access control systems, and related life safety equipment. This ensures that only qualified personnel perform such critical work.

 Compliance and Regulation: Through periodic inspections, audits, and reviews, the board ensures that life safety systems comply with codes, laws, and standards set forth by the state and relevant national organizations such as the National Fire Protection Association (NFPA).

Public Education and Awareness: The board also promotes education to raise awareness about life safety standards, ensuring that both professionals and the public understand how to protect lives and property.

Professional Development: The board encourages ongoing training and certification for industry professionals, ensuring that they remain updated on the latest technologies and regulations. This is critical given the evolving nature of safety technologies and threats.

Multiple members will be rolling off the Louisiana Life Safety and Property Protection Board over the next few months. Joining the LSPP Board offers a unique opportunity to contribute to the safety and well-being of communities throughout the state. As a board member, you’ll play a vital role in shaping regulations and standards that ensure the effectiveness of life safety and property protection systems, such as fire alarms, sprinklers, and security systems. This position allows you to influence policies that promote public safety, reduce risks, and save lives in emergency situations. Additionally, you’ll collaborate with industry professionals, government officials, and experts, gaining valuable insights and helping to advance the safety standards for both residential and commercial properties across Louisiana. It’s a rewarding way to make a positive impact on public safety and to uphold the highest standards of protection for the state’s citizens and infrastructure.

Call takers and dispatchers are working with technology from the 1980s, experts say. But there’s a possible solution.

It’s the stuff of nightmares: Your house is on fire, you’ve been in a major car accident or you’re being robbed. You call 911, and then you wait. And wait. And wait. The firefighters, paramedics or police officers don’t show up quickly because they were sent to the wrong place.

Nationwide, more than 600,000 calls are made to 911 a day. Of those hundreds of thousands of calls, the vast majority are answered and responded to in a timely manner. It’s rare for first responders to be sent to the wrong place, but it can happen. And some are worried it could happen more as dispatchers in 911 call centers battle with outdated technology that is prone to outages, as well as low staffing and maps that may not be up to date with the newest streets, buildings or other landmarks. 

The July Crowdstrike debacle caused 911 outages in at least three states. Not long after that, the 911 call center in Washington, D.C., was knocked offline for hours because of a faulty software update. In fact, the district’s call center has come under fire repeatedly for outages, low staffing, outdated maps and more, which prompted Councilmember Brooke Pinto to introduce legislation pledging reform and greater oversight. 

But experts say there’s a possible solution to these problems. The interplay of two technologies—FirstNet and Next Generation 911—could help bolster 911 dispatching and bring it up to date, they argue.. But it will take time, money and political support to make it a reality—even though there is broad agreement on the issues dispatchers face.

“I have the utmost respect for our 911 service individuals—the call takers, the dispatchers—but they are limited in what they can do by the technology that is in front of them,” Leonard Weiss, medical director for the Pittsburgh Department of Public Safety, said during a session at the recent International City/County Management Association’s annual conference in Pittsburgh. “Across the vast majority of America, the technology that is given to them is from the 1980s and it has really not advanced, and that’s not their fault.”

FirstNet offers one solution to the issues 911 dispatch centers face, according to experts. Established under federal legislation in 2012, the First Responder Network Authority gives public safety agencies their own interoperable broadband network in partnership with AT&T. It covers more than 2.97 million square miles across every state and territory, and was created after the Sept. 11, 2001, terrorist attacks highlighted shortcomings in emergency response communications networks.

More than 29,000 public safety agencies are now subscribed to FirstNet, and Seattle Assistant Fire Chief Chris Lombard said the technology has made 911 dispatchers’ lives in his city easier. Seattle has integrated FirstNet into its Emergency Services IP Network. That integration has allowed the city’s 911 call takers and dispatchers to route calls from anywhere, not just in their call centers, so they can operate from their homes or even from fire stations if the city needs to move out of one of its two 911 centers.

FirstNet’s dedicated network also will help with the implementation of several of Next Generation 911’s features, Lombard said, including the ability for call centers to receive photos and videos from the scene, and then send those images to police, fire and paramedics as well as staff in an emergency room.

It also enhances location services, meaning less confusion about where an incident has occurred, and can help staff more quickly identify and categorize the incident and the nature of the required response.

“Our teenagers can text video and message each other everywhere, but the overwhelming majority of your 911 centers across the country only get 911 calls by phone line,” Lombard said. “We’ve only just started in the last couple years to get most 911 centers to where they can receive text messages. We’re still 10 years behind what the smartphone is able to deliver.”

Next Generation 911 is an internet-based system, whereas traditional 911 relies on analog infrastructure. Many states are in the midst of transitioning to Next Generation 911, but it requires a lot more than upgraded technology. 911.gov, the agency responsible for the national 911 program, said states also must consider how their various agencies will collaborate, given that Next Generation 911 will make emergency response more interconnected.

But making the transition will be costly, especially given the fiscal pressures states are constantly under. Some have urged the federal government to step in and bear some of that cost.

In early September letters to both major presidential campaigns, the CEOs of the Association of Public-Safety Communications Officials International and the National Emergency Number Association urged them to “press for passage” of federal funding for Next Generation 911, “via any legislative vehicle.”

Congress last took up funding for the technology in May 2023 when the House Energy and Commerce Committee unanimously passed the Spectrum Auction Reauthorization Act, which included $15 billion for Next Generation 911.

The letter said the technology would provide call takers and dispatchers “with improved situational awareness, resulting in a faster and more efficient response for the members of the public they protect.” They added that the technology “will begin saving lives the moment it is implemented.” Next Generation 911 has been the center of a big lobbying push for many years, as associations and other groups advocate for federal funding to help localities upgrade their 911 systems.

Weiss, who is also medical director of the Allegheny County, Pennsylvania, 911 and Emergency Operations Center and an associate professor of emergency medicine at the University of Pittsburgh’s School of Medicine, said there are a lot of challenges ahead, but it has to be done.

“It’s just a matter of cost, access and infrastructure,” he said, “but what we will do here is give access to technology to help people.”

Article Originally Presented by SSI – Authored by Tom Nakatani

AVS-01 initiative by TMA, PPVAR and ADT aims to provide critical details to first responders using both historical and real-time data

A new alarm evaluation standard, known as the Alarm Validation Scoring Standard (AVS-01), is being implemented nationally to enhance how emergency services assess alarm calls and improve response efficiency.

This initiative, led by The Monitoring Association (TMA) in collaboration with the Partnership for Priority Verified Alarm Response (PPVAR), aims to provide critical details to first responders using both historical and real-time data. These insights help responders gauge the severity of threats as they take place and make informed decisions swiftly.

Traditionally, U.S. monitoring centers have dispatched emergency services on a first-come, first-served basis, but this approach does not take into consideration the severity of each unique situation.

AVS-01, introduced as the new standard in June 2024, ensures that monitoring centers can categorize alarms starting at Level 1 – with the flexibility to escalate or deescalate based on additional information received – and provide a description of the event.

By using corroborating evidence from smart home security systems to produce a validation score, AVS-01 shifts away from the traditional approach. Instead, it prioritizes responses based on the gravity and credibility of the alarm.

Inside the AVS-01 Level Classifications

The full AVS-01 alarm level classifications are:

• Level 0 – No call for service (event canceled/cleared)
• Level 1 – Intrusion alarm with no additional or limited information
• Level 2 – Intrusion alarm with confirmed or highly probable human presence with unknown intent
• Level 3 – Intrusion alarm with confirmed threat to property
• Level 4 – Intrusion alarm with confirmed threat to life (non-user-initiated event)

Historically, alarm level classifications differed between municipalities, resulting in inconsistent emergency responses. AVS-01 addresses this by introducing a standardized, structured approach that provides dispatch centers and law enforcement with more situational awareness.

This improves decision-making for dispatch centers, leading to more efficient and effective allocation of emergency resources as well as more prepared emergency responders.

For AVS-01 to become a national standard, it needs adoption across the diverse landscape of 911 centers nationwide. ADT, leveraging its extensive experience and partnerships in public safety, is spearheading efforts to implement AVS-01 across various jurisdictions by offering a first-of-its-kind pilot program that educated and provided training information for emergency call centers on the new standard.

ADT also supported this by becoming the first national provider to obtain UL Certification on the adoption of AVS-01. Acquiring and maintaining the UL Certification assures customers and public safety that ADT fully complies with the standard we helped develop.

AVS-01 promotes enhanced emergency response by encouraging businesses and homeowners to equip their alarm systems with real-time verification capabilities.  This new standard also drives add-ons and upgrades to their systems, helping customers better protect what matters to them most. This includes the use of technologies like real-time video and sensors, combined with 24/7 professional monitoring.

Looking ahead, we expect AVS-01 to significantly impact the alarm industry by making video and other technology verified systems essential for ensuring prompt emergency responses. This new standard will also serve as a competitive differentiator that will distinguish professional monitoring companies that can quickly and accurately provide alarm level information to public safety from those that cannot.

Organizations adopting these advancements not only protect their assets and personnel but also contribute to community safety.

The adoption of AVS-01 on a national scale has the potential to greatly improve the efficiency and accuracy of emergency response services as a whole, as well as how professional monitoring can work alongside emergency services to keep people and their property safe and secure.

Tom Nakatani is the vice president of IT, customer monitoring technology for ADT Security Services.

In emergency situations, every second counts. A delay in the transmission of crucial information—whether it’s a caller’s location or medical history—can mean the difference between life and death. Historically, 911 systems have relied on voice communication and limited data, with dispatchers relying on the ability of callers to describe their situation or location. In today’s fast-paced, technologically driven world, this method is increasingly seen as inefficient. Enter RapidSOS, a transformative technology designed to bridge the gap between real-time data and emergency response, fundamentally reshaping how dispatchers and authorities respond to emergencies.

RapidSOS is a secure platform that links 911 and first responders with accurate, real-time data directly from connected devices and apps, allowing emergency services to access critical information during an emergency call. Unlike traditional 911 systems that rely solely on voice communication and limited location data from cell towers, RapidSOS provides dispatchers with a richer dataset, including:

• Precise location data from mobile devices, apps, wearables, and other connected platforms.
• Health profiles, including pre-existing medical conditions and allergies.
• Crash data from vehicles, providing detailed information on severity and impact.
• Real-time alerts from security systems, fire alarms, or health devices like Apple Watches and Fitbit monitors.

The platform was built to integrate seamlessly with the current 911 infrastructure, ensuring that emergency responders have access to this crucial data without overhauling existing systems.

When a person makes a 911 call, RapidSOS pulls data from connected apps and devices that the caller may have and sends this information to the 911 dispatcher through its secure platform. Instead of just receiving a phone number or a generalized location, dispatchers can see a detailed map of the caller’s exact location and any additional information that can aid in the emergency response.

For example, if a person is in a car accident, RapidSOS can transmit the car’s exact coordinates, the impact speed, and whether airbags were deployed. If the caller has a medical emergency and uses a health-monitoring device, the platform can provide paramedics with critical information such as heart rate, oxygen levels, or pre-existing conditions, even if the caller is unconscious or unable to communicate.

1. Faster, More Accurate Dispatching

   One of the most significant improvements RapidSOS brings to the table is location accuracy. Traditional 911 systems rely on GPS from cell towers, which may take time to determine or be inaccurate, especially in densely populated or rural areas. RapidSOS pinpoints the caller’s exact location with precision, reducing response times.

   Dispatchers, instead of relying on verbal directions from distressed callers, can now access real-time maps and location data. This is particularly useful for individuals who may not know their exact whereabouts—such as children, the elderly, or people in unfamiliar areas.

2. Improved Safety for First Responders

   Not only does RapidSOS enhance the safety of citizens, but it also improves the safety of the responders. With more detailed information about the situation they are walking into, first responders can better prepare. For example, receiving data from home security systems or gunshot detection systems can alert dispatchers to potential threats in an area, ensuring law enforcement is better equipped.

3. Medical Emergencies and Health Data

   RapidSOS integrates with health data platforms, enabling dispatchers to view crucial medical information in real time. During a medical emergency, every detail can be critical. RapidSOS provides data such as known allergies, existing medical conditions, and recent vital statistics. This empowers emergency medical services (EMS) to administer the appropriate treatment more quickly and accurately, and it allows hospitals to prepare for incoming patients with more contextual information.
4. Seamless Integration with Smart Devices

With the growing presence of smart homes, cars, and health devices, emergency calls are no longer limited to smartphones. Devices such as home security alarms, OnStar in vehicles, Apple Watches, and even voice assistants like Amazon Alexa can trigger an emergency alert. These devices can automatically send data to 911 via RapidSOS, ensuring help arrives without needing a traditional phone call.

1. This is especially beneficial in scenarios where individuals might not be able to call for help themselves, such as during a medical crisis, a fire, or an auto accident where the driver is incapacitated.
2. RapidSOS marks a significant leap in emergency response technology, aligning the industry with modern data-sharing capabilities and enhancing the effectiveness of public safety.  The platform’s ability to connect to thousands of devices and transmit life-saving information to emergency dispatchers means faster response times, more accurate data, and better outcomes for individuals in distress.

In the future, the role of RapidSOS is expected to expand as more connected devices become available. The potential for integration with smart homes, autonomous vehicles, and advanced health monitoring systems will make emergency response systems even more proactive. For example, future iterations could enable cars to autonomously alert authorities in case of an accident, or homes to automatically detect and report fire or carbon monoxide threats in real time.

Furthermore, as artificial intelligence (AI) becomes more integrated with emergency response systems, platforms like RapidSOS may also begin to offer predictive capabilities. AI could analyze patterns in the data to predict emergencies before they occur, offering real-time risk assessments to dispatchers and authorities. This could be particularly beneficial in fields like disaster response, mental health crises, and crime prevention.

RapidSOS represents a groundbreaking evolution in emergency response technology, making traditional 911 services more efficient, accurate, and responsive to today’s needs. By providing dispatchers with instant access to life-saving data, the platform is transforming how authorities respond to emergencies, ensuring faster, smarter, and more effective interventions. As technology continues to advance, the role of RapidSOS and similar platforms will only become more integral to public safety, making communities safer and saving countless lives in the process.

In Louisiana, a qualifier for a business licensed by the State Fire Marshal’s Office must meet certain criteria to ensure that the business is capable of performing fire protection and safety services.  The qualifier plays a critical role in ensuring that the licensed business adheres to fire safety standards and operates within the regulatory framework set by the state.  It is very helpful for companies to have more than one qualifier on staff as the need to replace a qualifier often comes without notice.  If a company licensed by the Louisiana State Fire Marshal’s Office loses its qualifier (the individual responsible for ensuring regulatory compliance), the company must take the following steps to maintain its license:

1. Notify the State Fire Marshal’s Office: The company must inform the Louisiana State Fire Marshal’s Office immediately (currently the law states within 10 days) upon the loss of the qualifier. This could be due to resignation, termination, death, or other reasons for the qualifier no longer being employed by the company.
2. Appoint a Temporary Qualifier (if applicable): In some cases, the State Fire Marshal may allow the company to appoint a temporary qualifier if another qualified individual is available within the company. This person must have the required knowledge and experience but may still need to pass the necessary exams.
3. Find a Replacement Qualifier: The company is required to designate a new full-time qualifier who meets all the necessary qualifications, including passing the required examinations.  If you have more than one qualifier on staff this is simply a matter of paperwork
   1. Professional Expertise: The qualifier must have sufficient knowledge and experience in the fire protection industry relevant to the specific license category, such as fire alarms, sprinklers, fire extinguishers, or life safety systems.
   2. Passing Required Exams: The qualifier must pass the appropriate training and examination(s) administered or approved by the Louisiana State Fire Marshal. The exams ensure the individual understands the technical and regulatory aspects of the services the business intends to provide.
   3. Employment with the Licensed Company: The qualifier must be a full-time employee of the company seeking a license. They are responsible for overseeing the compliance of the company’s operations with state regulations.
4. Application for New Qualifier: Once a new qualifier is selected, the company must apply to the State Fire Marshal’s Office identifying the new qualifier, along with their qualifications, exam results, and relevant experience.
5. Compliance Period: The State Fire Marshal’s Office typically grants a grace period for the company to find a new qualifier. During this time, the company can continue operating, but it must ensure that a new qualified individual is appointed within the timeframe allowed. Failure to do so could result in the suspension or revocation of the company’s license.
6. Suspension of License (if necessary): If the company fails to designate a new qualifier within the allotted time, the license may be suspended, and the business may be prohibited from performing fire protection work until a new qualifier is approved.
7. Continuing Education and Recertification: The qualifier is required to complete 8 hours of continuing education or training per year in addition to mandatory Administrative Review and Plan Review Classes taught by the State Fire Marshal’s Office to maintain their status and stay current with fire safety codes and regulations.

It’s essential for the company to act quickly to avoid disruptions in their business operations.  It is strongly suggested that companies have more than one qualifier on staff to avoid the issues that can arise in the event the current full-time qualifier is no longer available to the company.