The U.S. smart home market is entering a new phase of growth, and the latest analysis from Parks Associates projects that it will reach $15 billion by 2029. While do-it-yourself solutions have dominated much of the conversation in recent years, the report shows that professional installation is becoming an increasingly important factor in consumer adoption and long-term satisfaction.

One of the most striking findings is how often consumers who initially purchase DIY devices end up seeking professional help. Nearly a third of buyers call in an installer after struggling with setup, and 44 percent of smart home households report that at least one of their devices was professionally installed. At the same time, DIY remains strong, with more than 80 percent of households having installed at least one product themselves. The result is a hybrid marketplace where consumers mix self-installed devices with professionally integrated systems.

The benefits of professional installation extend beyond convenience. Parks Associates found that professionally installed products consistently earn higher satisfaction ratings. For example, smart cameras installed by a technician receive Net Promoter Scores significantly higher than those set up by consumers on their own. This pattern highlights one of the industry’s biggest challenges: technical frustration. Difficulty with setup and configuration ranks among the top reasons why devices are returned to retailers, undercutting both profitability and consumer trust in the technology.

Interestingly, the report points out that younger consumers—those aged 18 to 24—are more likely than the general population to struggle with the physical side of installation, such as wiring or mounting devices. More than 40 percent of this group reported difficulties, compared with just 19 percent overall. This demographic insight suggests that even digital-native generations are not immune to the challenges of getting hardware properly installed, and that they may actually benefit the most from guided or professional assistance.

For manufacturers and retailers, the findings underscore the importance of pairing products with accessible installation options. Plug-and-play simplicity will always be attractive, but the data shows that offering professional support—whether in person or remotely—can reduce return rates, boost satisfaction, and build customer loyalty. For service providers and integrators, the implications are even clearer. The rise of professional installation opens the door to recurring revenue opportunities, from system maintenance and updates to troubleshooting and compatibility refreshes. As smart home devices grow more interconnected, consumers will increasingly look for someone to make their systems work seamlessly together.

Looking ahead, the U.S. smart home industry appears to be shifting away from a purely DIY model and toward a more balanced ecosystem in which professional installation plays a central role. While cost remains a barrier for some households, the value of peace of mind, reliability, and ease of use is driving more consumers to embrace the services of professional installers. If these trends continue, by 2029 the market will not only be larger but also more mature, with consumers enjoying smoother experiences and companies benefiting from more stable revenue streams.

This article written by Mike Gulledge, Consultant, Thornton Fence Consulting Group and AFA Past President – Gulf South Chapter

You say you are against regulation because only the registered get regulated. While that may be true, there is some comfort in knowing that at least SOMEONE out there is doing that job according to whatever the standards are for that industry.

Take driver’s licenses – Everyone that drives are SUPPOSED to have one. Why? To make sure that the person that is driving that lethal weapon on the highway has the knowledge to drive SAFELY. No, not everyone may have a license, but so, we don’t require a license for anyone. NO.

What about the person that does electrical wiring? He is SUPPOSED to have a license, again to make sure that he has the knowledge to do that wiring according to the local standards and does it correctly AND SAFELY. Can you sneak around and do some wiring without a license? Yes, but that doesn’t make it right.

Take permitting. In East Baton Rouge Parish, a fence above four feet tall is supposed to have a permit issued by the permitting department. Why? To ensure that fence is not installed incorrectly on the neighbor’s property and that the fence is built to the code of the parish. Do all fence companies acquire a permit before starting the job? No! Those guys try to “cheat” the system and save money AND potentially cause a headache for the homeowner if that job is ever discovered. It’s a roll of the dice and the fence guy probably wins. Does that make it right? NO!

What about elevators? That industry is regulated to, again, ensure that the person that installs the elevator does it correctly AND SAFELY. But not everyone may have a license. But does that mean we don’t regulate it at all? NO

The reasoning you have for not having regulation or retro-inspections of gate operator systems was that it may “cripple” the guy that did that installation last year because he just may not have the money to now go back on that job and bring that installation up to the standards that regulate the industry, and it may run him out of business. That’s HIS fault. Not anyone else’s. And you say that the property owner is going to suffer. So, we don’t try to regulate the industry and get the job done correctly the first time?

I say that IF the installation had been done correctly in the beginning, then that installer would not have that situation now.

I say the only reason for not regulating any industry is so that a businessman may cut corners and not do the installation up to the standards, that by the way, are there to provide SAFETY! And cutting corners, to me, is cheating. And I’m not sorry I see it that way.

Ask the industry how they want to be viewed. Do they want to be seen as an industry of people that cut corners, do the minimum NEEDED? Or an industry that has reputable business owners that have their customers safety and welfare in their hearts? I’ll take that bet! PROVE ME WRONG! Mike Gulledge, a lifelong fence man

When the Louisiana Life Safety & Security Association (LLSSA) gathers for its Annual Convention and Tradeshow this November, members and guests will have the chance to experience something truly unique: a tour of The Rig Museum in Morgan City, Louisiana. Known officially as the International Petroleum Museum & Exposition, this site offers an extraordinary glimpse into the history of offshore oil exploration and the pioneering spirit that helped shape Louisiana’s coastal culture.

The centerpiece of the museum is the “Mr. Charlie,” the first transportable, submersible drilling rig in the world. From 1954 until 1986, Mr. Charlie stood as a symbol of innovation in the Gulf of Mexico and remains the only rig of its kind open to the public. Walking aboard this authentic offshore drilling platform is more than a tour—it is a step back in time, offering visitors a chance to appreciate the determination, courage, and ingenuity that built an industry and sustained entire communities.

As part of the LLSSA convention, attendees will have the opportunity to join a guided tour of the museum on Wednesday, November 19, 2025, beginning at 2:00 p.m. The experience will last about an hour and a half and promises both education and inspiration. Guests are encouraged to wear comfortable shoes and, for safety reasons, avoid open-toed footwear. Because Morgan City requires a bit of a drive, carpooling is also recommended to make the trip enjoyable and convenient.

The Rig Museum tour is just one highlight of the LLSSA convention, which also features CEU classes, the state meeting and luncheon, an expansive tradeshow with dozens of vendors, and plenty of opportunities to network with peers across the life safety and security industry. The convention headquarters will be at the Pontchartrain Center in Kenner, and accommodations are available nearby at the Doubletree by Hilton New Orleans Airport with a special LLSSA group rate.

Registration for both the convention and the Rig Museum tour is now open, and space is limited. By attending, you’ll not only gain valuable professional knowledge and connections through the convention but also experience a piece of Louisiana history that continues to inspire. Make plans today to be part of this exciting event and reserve your spot at llssa.org/convention.

Montgomery County officials are sounding the alarm about a growing problem that challenges one of the simplest habits drivers have always relied on: locking their car doors. While pressing the lock button on your fob may provide peace of mind, experts warn that it is no longer a foolproof way to protect your vehicle.

The rise of keyless entry systems has introduced convenience—but also a new kind of vulnerability. Thieves equipped with specialized devices can intercept or amplify the signal from a key fob, even when it’s safely tucked away inside your home. By capturing this electronic transmission, criminals can unlock vehicles and, in some cases, drive away within minutes, leaving little trace of forced entry. Officials explained that this type of crime, often called a “relay theft,” has been increasing, and it poses a serious challenge for both law enforcement and vehicle owners.

To counter these high-tech break-ins, Montgomery County officials recommend that drivers take extra steps beyond simply locking their cars. One of the most effective methods is using a Faraday bag—a small, signal-blocking pouch designed to prevent thieves from capturing your key fob’s transmission. Parking your car inside a garage or in a well-lit, secure location can also reduce the risk of theft. For those who park outside, layering security with steering wheel locks or other visible deterrents can add an extra barrier against opportunistic criminals.

The warning comes as car thefts linked to keyless entry systems continue to climb, not only in Pennsylvania but across the country and internationally. While manufacturers have built in rolling code systems and encryption to strengthen security, criminals have stayed a step ahead by developing new ways to exploit the technology. For drivers, the lesson is clear: convenience can come at a cost, and proactive measures are essential.

Locking your car remains important, but in an era of digital theft, it’s only the first line of defense. Officials urge motorists to think beyond the lock button, take simple precautions, and stay alert to evolving threats. As one county official put it, “If you rely only on locking your car, you may be giving thieves the opening they’re waiting for.”

The Louisiana Life Safety & Security Association (LLSSA) has unveiled a new Members-Only section on its website, offering exclusive resources tailored for professionals in the life safety and security industry. While specific details of this section are protected and accessible only to members, LLSSA emphasizes that it is designed to provide valuable content and tools to support members’ professional growth and operational needs.

LLSSA is committed to enhancing this Members-Only section by regularly adding new features and resources. To ensure the platform meets the evolving needs of its members, LLSSA encourages feedback and suggestions. Members are invited to share their ideas on what they’d like to see in future updates, fostering a collaborative environment for continuous improvement.

To explore the exclusive content, members can visit the Members-Only section on the LLSSA website. Access requires member credentials, ensuring that the resources remain exclusive to LLSSA members.

For more information or to become a member, visit LLSSA’s Membership Page.

Stay connected with LLSSA for the latest updates and enhancements to the Members-Only section and take full advantage of the resources available to support your professional journey in the life safety and security industry.

We are thrilled to support Chief Adams in his initiative to form a workgroup dedicated to reviewing and rewriting the regulations that govern the Life Safety and Property Protection Industry. This effort aims to streamline interactions between businesses and the State Fire Marshal’s Office while alleviating some of the associated liabilities. Your insights are invaluable to this process, and we invite you to share your thoughts on the crucial legal items that you believe must remain in the law, as well as those that you think could be reconsidered. By contributing your feedback, you will play a vital role in shaping regulations that benefit our industry as a whole. We encourage you to reach out to us at director@llssa.org with your thoughts—your voice is essential to the success of this initiative and to the mission of LLSSA. Thank you for your continued commitment to fostering collaboration within our community!

The Louisiana Life Safety & Security Association (LLSSA) is proud to announce its 28th Annual Convention and Tradeshow, returning on November 19–20, 2025 at the Pontchartrain Center in Kenner, Louisiana. This premier gathering brings together professionals from across the state for two full days of education, networking, and industry innovation.

The convention opens on Wednesday, November 19, with the annual Golf Tournament at Riverlands Golf & Country Club. Registration begins at 9:30 a.m. with a putting contest at 10:00 a.m., followed by an 11:00 a.m. shotgun start. The tournament closes with awards and social time at 3:30 p.m. Proceeds from this tournament benefit the LLSSA Scholarship Program, making it a fun and meaningful way to support the next generation of the industry.

On Thursday, November 20, the focus shifts to education, advocacy, and collaboration at the Pontchartrain Center. Attendees will begin the day with Continuing Education Units, starting with registration at 7:30 a.m. and classes at 8:00 a.m. At noon, participants will gather for the State Meeting and luncheon, where industry leaders and guest speakers will provide updates on legislative efforts, regulatory changes, and association initiatives. The afternoon will feature the highly anticipated Tradeshow, with more than sixty exhibitors showcasing the latest technologies, products, and solutions available in the life safety and security industry. The tradeshow floor will also include door prizes and opportunities for attendees to engage directly with manufacturers, service providers, and vendors.

For LLSSA members, entry to the convention is free, though registration is still required to secure a spot. The educational programming is designed to provide practical value, with CEU sessions including specialized topics such as the State Fire Marshal’s Plan Review, which is a mandatory refresher course for qualifiers every three years. Beyond the classroom, the tradeshow offers invaluable opportunities to meet face-to-face with leading exhibitors such as Alarm Monitoring Service, United Central Control, Napco Security Technologies, Digital Watchdog, and many others.

To make participation even easier, the Doubletree by Hilton New Orleans Airport has been named the official convention hotel. Guests may take advantage of a special group rate of $135 for single king or double/double rooms by booking with the group code LLS.

Registration for attendees, vendors, and golf participants is now open. Attendees can reserve their spots for classes and meetings, vendors can secure exhibit space to connect with decision-makers across Louisiana, and golfers can sign up to take part in the scholarship fundraiser.

The LLSSA Convention is the most comprehensive event of the year for Louisiana’s life safety, locksmith, fire, and security professionals. It combines education, industry insight, networking, and charitable outreach, all under one roof. To explore the full agenda and register today, visit llssa.org/convention.

LLSSA Announces 27th Annual Golf Tournament to Support First Responder Scholarships

The Louisiana Life Safety & Security Association (LLSSA) is proud to announce its 27th Annual Golf Tournament, taking place on Wednesday, November 19, 2025, at the Riverlands Golf and Country Club in LaPlace, Louisiana. This much-anticipated event brings together industry professionals, community members, and supporters for a day of friendly competition, networking, and philanthropy—all in support of a worthy cause.

The tournament kicks off with registration at 9:30 a.m., followed by a putting contest at 10:00 a.m. and a shotgun start at 11:00 a.m. Players will enjoy the beautiful Riverlands course, compete for prizes, and wrap up the day with an awards ceremony and social event at 3:30 p.m.

Multiple sponsorship levels and participation options are available, ranging from individual golfer registrations to platinum-level sponsorships that include player spots, lunch tickets, and premium course signage. Hole sponsorships, prize contributions, and vendor table opportunities are also available for those looking to showcase their business while supporting the cause.

Proceeds from the tournament directly fund scholarships for the children of police officers, firefighters, and EMT first responders. This scholarship program is part of LLSSA’s ongoing commitment to honoring and supporting the men and women who serve and protect our communities. Each year, these scholarships help deserving students pursue higher education, whether at universities, colleges, or accredited trade schools.

By participating—whether as a golfer, sponsor, or donor—you are helping to make a tangible difference in the lives of first responder families while strengthening the bonds within the life safety and security community.

Individuals and businesses interested in playing or sponsoring can register in advance to secure their spot. Early registration discounts are available for LLSSA members through September 15, 2025.

For more information, registration forms, or sponsorship details, contact LLSSA at 337-886-7282 or director@llssa.org.

Maintaining Accurate Smoke Detector Sensitivity Testing Through Regular Calibration

Accurate smoke detector sensitivity testing is a critical part of maintaining life safety systems. Over time, testing instruments can lose precision due to environmental factors, regular wear, or unexpected impacts. Without proper calibration, test results may drift—potentially leading to false alarms or missed detections, both of which can compromise safety and violate regulatory requirements.

NFPA 72 (2025 edition), Table 14.4.3.2, outlines approved methods for verifying that smoke detectors operate within their listed sensitivity range. These methods include using a calibrated test device, a manufacturer’s calibrated instrument, compatible listed control equipment, systems that signal when detectors fall out of range, or other calibrated methods approved by the authority having jurisdiction (AHJ).

Regular calibration ensures that testing equipment continues to provide reliable readings within the correct sensitivity range. If detectors are found to be overly sensitive, they may generate nuisance alarms; if they are too insensitive, they may fail to detect smoke promptly in an actual fire. Both situations present safety risks and may result in noncompliance with codes and standards.

As a general industry guideline, smoke detector sensitivity testers should be calibrated annually. However, in high-use or demanding environments—such as areas with wide temperature swings, high humidity, or frequent transportation—calibration every six months is recommended. In addition, if a tester has been dropped, exposed to extreme conditions, or shows signs of inconsistent results, immediate calibration should be performed before further use.

Consistent calibration not only ensures compliance with NFPA 72 and local regulations but also extends the life of testing equipment. Early detection of performance issues during calibration can prevent more serious failures, saving both time and resources. Reliable, accurate results also support better maintenance decisions, helping ensure that all detectors in a system operate at peak effectiveness.