In Louisiana, the integrity and safety of security and fire protection services are paramount. To uphold industry standards and protect public welfare, the Louisiana State Fire Marshal’s Office (SFM) oversees the licensing and regulation of contractors in these fields. Licensed contractors are encouraged to report any unethical or non-compliant practices by their peers to maintain a fair and safe environment.

A security or fire installer might file a complaint against another contractor for several reasons:

1. Unlicensed Activity: Operating without the proper license undermines industry standards and can jeopardize public safety.
2. Code Violations: Installing systems that do not comply with state fire safety codes can lead to hazardous conditions.
3. Substandard Workmanship: Poor-quality installations may result in system failures during critical moments.
4. Fraudulent Practices: Engaging in deceptive business practices, such as falsifying records or misrepresenting services, harms clients and the industry’s reputation.

To address such concerns, the SFM provides a structured process for filing complaints:

1. Access the Complaint Portal: Visit the SFM’s official complaint submission page.
2. Determine the Nature of the Complaint: Indicate whether the issue poses an immediate threat to life safety, such as fire incidents, overcrowding, locked exits, or impaired life safety equipment.
3. Provide Complainant Information: Enter your contact details to allow for follow-up and clarification.
4. Identify the Subject of the Complaint: Supply information about the contractor or firm in question, including names and addresses.
5. Detail the Complaint: Clearly describe the nature of the violation, including dates, locations, and any relevant circumstances.
6. Attach Supporting Documentation: Upload any evidence that substantiates your claims, such as photographs, contracts, or correspondence.
7. Submit the Complaint: Review all entered information for accuracy before finalizing the submission.

For additional guidance, the Louisiana State Fire Marshal’s Office offers printable and editable complaint forms on their website.

Licensing by the Louisiana State Fire Marshal’s Office is crucial for many reasons.  It ensures licensed contractors have demonstrated the necessary qualifications and knowledge to perform installations safely and effectively.  Licensing ensures adherence to state laws and regulations, promoting uniform standards across the industry.  Clients can have confidence in the professionalism and reliability of licensed contractors.  Licensing provides a mechanism for oversight and recourse in cases of misconduct or subpar work.

By maintaining rigorous licensing standards and encouraging the reporting of violations, the Louisiana State Fire Marshal’s Office plays a vital role in safeguarding both the public and the integrity of the security and fire protection industries.

In Louisiana, the State Fire Marshal’s Office mandates the use of specific tags to ensure the proper installation, maintenance, and inspection of fire protection systems and equipment. These tags serve as a standardized method for documenting the status and service history of such systems, thereby enhancing safety and compliance across the state.

The requirement for these tags is established under Title 55, Part V, Chapter 30 of the Louisiana Administrative Code. Specifically, Section V-3039 outlines the specifications and usage of various tags, including service tags, partial impairment (yellow) tags, and impairment (red) tags. Additionally, Section V-3037 details the requirements for installation tags. These regulations are promulgated in accordance with Louisiana Revised Statutes 40:1664.2, granting the State Fire Marshal the authority to enforce such standards.

Types of Tags and Their Purposes

1. Installation Tags (White): Affixed upon the installation of any new fire protection system, these tags provide essential information about the system’s installation date, the installing firm’s details, and compliance with relevant NFPA code editions. They must be permanently attached to the system’s control panel or suppression agent cylinder.
2. Certification Tags (Green): Used to indicate that a fire protection system or equipment has undergone the required six-month or annual inspection and is in proper working condition. These tags confirm that any necessary services have been completed satisfactorily.
3. Service Tags (Blue): Applied when a system or equipment undergoes repairs or maintenance between regular certification periods. They document the specific services performed to ensure continued proper operation.
4. Partial Impairment Tags (Yellow): Utilized when minor deficiencies are identified that do not render the system inoperative. These tags serve as a notice that, while the system remains functional, certain issues need attention. If the deficiencies are not corrected within 60 days, the certified firm is required to notify the State Fire Marshal’s Inspection Section in writing.
5. Impairment Tags (Red): Placed on systems or equipment found to have major deficiencies that compromise functionality or pose a risk to life safety. The presence of a red tag indicates that the system is impaired to the extent that it cannot function as intended, and immediate corrective action is necessary. Written notification must be provided to both the owner and the State Fire Marshal’s Inspection Section within two working days of the system being red tagged.

To comply with these regulations, firms can purchase the necessary tags from the Louisiana Life Safety and Security Association (LLSSA) through their online storefront. The LLSSA offers bundles of 25 tags, with pricing set at $10 for non-members and $8 for members. Sample packs are also available for those who wish to review the tags before making a bulk purchase.

Ensuring the proper use of these tags not only aligns with state laws but also plays a crucial role in maintaining the safety and reliability of fire protection systems throughout Louisiana.

The 2025 edition of the National Fire Alarm and Signaling Code (NFPA 72) has been published by the National Fire Protection Association (NFPA) and is now available for purchase and review. This edition introduces several new definitions and updates to existing ones to address advancements in fire detection and alarm technologies.

Key Updates in the 2025 Edition:

• Auxiliary Service Provider (ASP): Defined as an entity or service that receives signals from a protected premises fire alarm system, modifies or manipulates these signals, and directs them to the supervising station. This definition acknowledges the role of third-party, often cloud-based, services in signal transmission.

• Carbon Monoxide Source: Now includes equipment or permanently installed appliances, fireplaces, or processes used inside a building that produce or emit carbon monoxide gas, expanding the definition beyond traditional fuel-burning appliances.

• Detector: The definition has been broadened to encompass devices that respond to physical stimuli such as gas, heat, light, sound, or smoke. This change incorporates new detection methods, including:

  • Acoustic Leak Detector: Detects gas leaks by sensing the sound produced by a pressurized gas release.

  • Thermal Image Fire Detector: Senses overheated combustible material by imaging in the long-wave infrared wavelengths using a focal plane array.

• Fuel Gas Detection: With the publication of NFPA 715, definitions have been added for:

  • Fuel Gas Detector: A device with a sensor that responds to fuel gas and is connected to an alarm control unit.

  • Fuel Gas Warning Equipment: Includes any detector, alarm, device, or material related to single- and multiple-station alarms or household fuel gas detection systems.

• Fuel-Burning Equipment: Clarified to include any device that burns solid, liquid, or gaseous fuel, recognizing that fuel sources can vary.

These updates reflect the evolving landscape of fire detection and alarm systems, incorporating new technologies and methodologies to enhance safety and response. Professionals in the fire alarm industry should familiarize themselves with these changes to ensure compliance and optimize system design and implementation.

In the evolving landscape of business-to-business sales, traditional methods are becoming less effective as technology advances and younger generations assume decision-making roles. Chris Peterson, in his article “Modern Selling: Salespeople Must Become Better Marketers,” emphasizes that sales professionals can no longer rely solely on conventional sales tactics. Instead, they must adopt strategies traditionally associated with marketing to engage prospects and clients effectively.

One key strategy Peterson highlights is the use of valuable content to connect with both potential and existing clients. He suggests that salespeople should share informative articles, case studies, and other educational materials that address the specific needs and interests of their audience. By doing so, sales professionals position themselves as subject matter experts, building trust and credibility. This approach not only opens doors to new opportunities but also fosters deeper loyalty among current clients.

Another crucial aspect is personal branding. Peterson advises salespeople to actively engage in activities that showcase their expertise, such as writing blog posts, creating informative videos, participating in discussions on social media, and speaking at industry events. By consistently providing educational content, sales professionals can enhance their visibility and reputation in the market. This elevated status as a trusted advisor becomes essential for gaining access to clients who increasingly seek knowledgeable partners rather than traditional sales pitches.

In the 2024 Regular Session, the Louisiana Legislature enacted House Bill 607, which was signed into law as Act 385.  This legislation, effective January 1, 2025, amends the Life Safety and Property Protection Licensing Act to include specific provisions for locksmiths, particularly those specializing in automotive services. 

Key Provisions of Act 385:

Expanded Definitions:

1. • The term “property protection systems and equipment” now explicitly includes automotive locks, alongside existing categories like intrusion alarms and electronic locks.
   • New definitions have been introduced for roles such as “automotive locksmith technician,” “limited locksmith technician,” and “limited security technician.”

Licensing Endorsements:

1. • The Act establishes specific endorsements for various locksmith specializations:
     • Automotive Locksmith Endorsement:  Authorizes firms or employees to work on automotive locks and equipment, including the programming of key fobs and transponder devices.
     • Limited Locksmith Endorsement: Permits work on non-powered mechanical locks in both automotive and structural contexts but excludes special locking systems.
     • Limited Security Endorsement: Allows engagement in property protection activities related to security systems, household fire warning systems, and closed-circuit television, excluding special locking systems.

Fee Structure:

1. • The Act introduces initial and renewal fees for these endorsements:  
     • Automotive Locksmith Endorsement: $100 initial fee; $50 renewal fee.
     • Limited Locksmith Endorsement: $100 initial fee; $50 renewal fee.
     • Limited Security Endorsement: $100 initial fee; $50 renewal fee.

Impact on Louisiana Locksmiths:

Locksmiths in Louisiana, especially those focusing on automotive services, must obtain the appropriate endorsements to legally perform their duties.  This includes securing the necessary automotive locksmith endorsement to work on vehicle locks and related equipment.  Additionally, locksmiths should be aware of the fee structures associated with these endorsements and ensure timely renewals to maintain compliance.

Action Steps Before January 1, 2025:

• Review the Act: Familiarize yourself with the detailed provisions of Act 385 to understand the full scope of its requirements.
• Assess Your Services: Determine which endorsements align with your current or planned service offerings.
• Apply for Endorsements: Submit applications for the necessary endorsements through the State Fire Marshal’s office, ensuring all requirements are met.
• Plan for Fees: Budget for the initial and renewal fees associated with each endorsement to avoid any lapses in licensure.

By proactively addressing these steps, locksmiths can ensure seamless compliance with the new regulations and continue to provide essential services within the legal framework established by Act 385.

In Louisiana, consumers should take several steps to ensure that a locksmith is properly licensed before engaging their services. The Louisiana Office of State Fire Marshal (OSFM) is the regulatory authority responsible for licensing locksmiths in the state. Locksmiths are required by law to hold a valid license to perform their work. This licensing process ensures they meet certain professional standards, have the necessary skills, and have passed a background check. Checking a locksmith’s license can help protect consumers from fraud and substandard work.

The first step is to verify the locksmith’s license through the Louisiana OSFM website. The OSFM provides an online database where consumers can search for licensed locksmiths. By entering the locksmith’s name or business name, consumers can confirm if the locksmith holds a current and valid license. Additionally, the license status will indicate whether the individual or business has faced any disciplinary actions or violations in the past, providing further insight into their reliability and professionalism.

When interacting with a locksmith, consumers should ask to see their license in person. Licensed locksmiths are required to carry their license and should be willing to present it upon request. The license should display the locksmith’s name, business name (if applicable), license number, and expiration date. If the locksmith hesitates or refuses to provide their license, this is a red flag, and it may be wise to seek services from another professional.

Another way to ensure a locksmith’s legitimacy is to look for additional certifications or affiliations with reputable industry organizations, such as the Associated Locksmiths of America (ALOA). While these memberships are not mandatory, they often indicate that the locksmith is committed to ongoing training and adheres to a professional code of ethics. Reviews and testimonials from past customers on trusted platforms can also provide valuable insights into the locksmith’s reputation and quality of work.

Lastly, consumers should avoid locksmiths who arrive in unmarked vehicles or demand payment upfront before completing any work. A professional locksmith will typically provide an invoice or estimate with their business information and offer clear explanations of the services they will perform. Taking these steps ensures that consumers work with a trustworthy and properly licensed locksmith, safeguarding their home, business, or vehicle from potential risks.

The U.S. government has introduced the “U.S. Cyber Trust Mark,” a voluntary labeling program to help consumers identify smart home devices that meet established cybersecurity standards.

This initiative, similar to the Energy Star program, allows manufacturers to display the Cyber Trust Mark on products that pass cybersecurity assessments conducted by the National Institute of Standards and Technology (NIST). The label will appear alongside a QR code on product packaging, providing consumers with detailed security information, such as instructions for changing default passwords, configuring devices securely, and accessing updates or patches.

Set to launch in 2025, the program will apply to various wireless Internet of Things (IoT) products, including smart appliances, home security cameras, and fitness trackers. However, it will exclude wired devices, medical devices regulated by the FDA, personal computers, smartphones, and routers.

The introduction of the U.S. Cyber Trust Mark aims to enhance consumer confidence in the security of connected devices and encourage manufacturers to prioritize cybersecurity in product development.

A recent ruling by the U.S. Court of Appeals for the Sixth Circuit has blocked the reinstatement of net neutrality rules, raising significant concerns within the security alarm industry. The court determined that the Federal Communications Commission (FCC) lacks the authority to prevent internet service providers (ISPs) from throttling or restricting access to online content.

The alarm industry relies on stable and unrestricted internet traffic to ensure the seamless transmission of critical data, including video feeds. Without net neutrality protections, there is apprehension that ISPs could prioritize certain traffic over others, potentially compromising the reliability of alarm systems during emergencies.

The Alarm Industry Communications Committee (AICC), which includes representatives from The Monitoring Association (TMA), the Electronic Security Association (ESA), the Security Industry Association (SIA), and leading alarm companies, has long advocated for net neutrality protections. They argue that alarm providers, who often compete with broadband ISPs in offering security services, are uniquely vulnerable without these protections.

Industry veteran Lou Fiore emphasized the risks posed by the absence of net neutrality rules, stating that without congressional intervention, the lack of protections could diminish competition and negatively impact consumers.

The broader implications of this ruling suggest that ISPs now have the power to “pick winners and losers” in the digital marketplace, potentially throttling or prioritizing internet traffic based on financial arrangements or their business interests. This scenario could lead to increased costs for smaller businesses, including alarm providers, and ultimately result in higher prices for consumers.

The Louisiana Life Safety & Security Association (LLSSA) has opened registrations for the February Regional Meetings, offering industry professionals valuable opportunities for education, networking, and collaboration throughout the state.

The Region I meeting, covering the New Orleans area, is set for February 20, 2025, at Brick Oven in Kenner. 

For Region II, professionals in the Baton Rouge area will gather on February 19, 2025, for a CEU Day, lunch, and meeting at Jones Creek Regional Library. 

In Region III, participants in the Lafayette area will meet on February 18, 2025, at Top Axe in Alexandria for dinner, a meeting, and social activities. 

Finally, Region V’s Monroe-area professionals will convene at Catfish Cabin in Monroe on February 17, 2025.

These meetings will feature speakers including LLSSA Regional Vice Presidents, Committee Chairpersons, Chief Bryan Adams of the Louisiana State Fire Marshal’s Office, and representatives from local communications departments. 

For further information or to register for a regional meeting, contact LLSSA at (337) 886-7282 or email llssa@llssa.org.

The Louisiana Life Safety and Security Association (LLSSA) is pleased to announce the appointment of Patrick Taylor as the new Chairperson of its Membership Committee. With a strong background in operations, technology, and security, Patrick brings a wealth of expertise and leadership to this critical role.

Patrick Taylor currently serves as Operations Manager at Louisiana Radio Communications, overseeing the Baton Rouge branch of the company. Since joining the organization a year ago, Patrick has demonstrated exceptional operational and leadership skills, contributing to the branch’s continued success.

Patrick’s career began in the Information Technology sector, where he earned multiple certifications and gained valuable technical expertise. Seeking to expand his professional horizons, he transitioned into the physical security industry over a decade ago. Since then, Patrick has specialized in life safety and property protection, focusing on CCTV systems, intrusion detection, and access controls.

“I’m honored to take on the role of Membership Committee Chairperson and look forward to working with the LLSSA to strengthen and grow our member base,” said Patrick Taylor. “It’s a privilege to contribute to an organization dedicated to advancing life safety and security in Louisiana.”

The LLSSA is confident that Patrick’s diverse background and commitment to excellence will make him a driving force in expanding the association’s reach and fostering member engagement.

For more information on the LLSSA Please contact the Membership Committee at 337-886-7282 or llssa@llssa.org