At the August State Meeting in Lake Charles, we had the honor of hearing from Guest Speaker Richard McGuire, the Executive Director of the Calcasieu Parish Communications District. Richard shared valuable insights into alarm reporting in his district and offered suggestions for enhancing the efficiency of that reporting process.

Since its inception in 1989, Calcasieu has operated the first Call Center (PSAP) in the area, serving as the primary point for handling all 911 calls in the parish. This center not only dispatches emergency services for the community but also oversees most municipal and volunteer fire departments, as well as the 3rd Ward Marshal’s Office. With a dedicated team of 27 employees, they maintain five dispatchers per shift to manage the workload.

During his presentation, Richard highlighted that CAD entries at the 911 center have decreased by 7.5% since last year and 20% since 2016, the peak year for call volume. While this decline is positive, he pointed out that approximately two-thirds of these entries are classified as false alarms—meaning no actual emergency exists at the reported location. Alarmingly, the majority of false entries are related to burglary calls.

Diving deeper into the “burglary” calls from 2023 revealed some sobering statistics: out of 4,256 alarm calls dispatched to the police, only 37 (or 9%) were confirmed as actual emergencies. A significant portion of these false alarms—27% (1,157)—were due to homeowner or employee errors, while 43% (1,848) had unknown causes. Additionally, 5% (218) were weather-related, and 24% (1,033) were canceled by the alarm companies. This issue places immense pressure on local authorities, resulting in delayed response times and wasted resources, not to mention the fines levied on alarm owners.

Richard emphasized the critical role that accurate information plays in assisting the 911 center. Alarm companies must ensure they have the correct data, including complete addresses, cross streets, detailed descriptions of the alarms, and entry codes for gates and doors. Providing the names and contact information of individuals responding to the alarm, along with vehicle details, can significantly enhance the dispatch process, especially during emergencies where access may be restricted. Keeping this information current is paramount.

To improve communication and dispatch speed, Calcasieu is taking proactive steps, including implementing Text-to-911 services, which allow alarm calls to be reported via text, initiating a chat session with the dispatch team. They are also collaborating with RapidSOS, a system designed to gather key response information, verify alarms, and streamline the dispatch process.

The insights shared by Richard McGuire underscore the importance of accurate communication in emergency response efforts. By taking proactive measures and ensuring that the information provided to the 911 center is precise and up to date, we can all contribute to more efficient and effective emergency services in our communities. Let’s work together to minimize false alarms and ensure that our local authorities can respond swiftly and effectively when genuine emergencies arise.

The POTS (Plain Old Telephone Service) sunset refers to the gradual phasing out of traditional analog telephone services by telecommunications companies. As they transition to more modern digital communication technologies, this shift has several impacts and necessitates exploring innovative alternatives.

Impacts of the POTS Sunset

1. Access and Connectivity: Many rural and underserved communities still rely on POTS for their phone service. The transition may leave some without reliable communication options, especially where internet access is limited.

2. Emergency Services: Traditional landlines provide consistent service during power outages and are often prioritized for 911 calls. The move away from POTS could complicate access to emergency services in certain areas.

3. Consumer Adaptation: Users accustomed to POTS will need to adapt to new technologies, which can be challenging for older populations or those less familiar with digital devices.

4. Business Operations: Businesses that depend on POTS for their operations may face disruptions if they don’t transition to new systems in time. This can affect customer service and operational efficiency.

5. Regulatory Changes: The sunset of POTS raises questions about regulation and consumer protections. New frameworks may be needed to address issues like service reliability and accessibility.

Alternative to POTS

1. VoIP (Voice over Internet Protocol): This technology allows voice communication over the internet. It offers features like call forwarding, voicemail to email, and video conferencing, making it a versatile alternative.

2. Cellular Services: Mobile networks provide a reliable communication method, especially as coverage expands. However, this requires access to mobile devices and may not work well in areas with poor cellular coverage.

3. Satellite Communication: For rural and remote areas, satellite phones can provide voice and data services where traditional infrastructure is lacking. Innovations in satellite technology continue to improve accessibility and affordability.

4. Fixed Wireless Access: This technology uses radio signals to provide internet connectivity to homes and businesses, enabling VoIP and other internet-based communication methods.

5. Hybrid Systems: Combining traditional and digital methods can help ease the transition. For instance, some services offer a landline experience using VoIP technology, allowing users to maintain familiarity while benefiting from modern features.

6. Community Networks: Grassroots initiatives to build local communication networks can enhance connectivity in underserved areas. These networks often leverage community resources and technologies to create reliable systems.

7. Smart Home Integration: As smart home devices become more prevalent, they can enhance communication. For instance, smart speakers can facilitate voice calls, messages, and video chats, providing users with multiple communication options.

The POTS sunset presents both challenges and opportunities. While it may disrupt traditional communication methods, it also opens the door to innovative alternatives that can improve connectivity and access. As communities and individuals adapt, it’s crucial to ensure that all voices are heard and that everyone has access to reliable communication technologies.

In the past 20 years, advancements in modern communications technology have created the need for a more advanced system to access emergency care. While the existing 9-1-1 system has been a success story for more than 30 years, it has been stretched to its limit as technology advances.

The introductory meeting of the Fire Protection and Construction Code Task Force was held Tuesday, September 10th. Representative Fontenot asked that the LLSSA membership be invited to participate in the next Task Force meeting to be held on Monday, September 23rd at 1:30PM, Committee Room 1.

Let’s fill the room with Red and Blue Shirts. Wear Red if you work with Fire and Blue if you work in Security.

Also, let’s get those questions together to present to the taskforce. Even if you can’t attend send those questions to director@llssa.org so we can have one of our members present it at the meeting. Let’s give our input on the change to ICC from NFPA.

Surveillance cameras are not merely a deterrent for potential burglars; they are a critical component in the safeguarding of any business. With an array of technologies and options available on the market today, selecting the right surveillance system requires understanding your specific needs and the technology that can meet them. Surveillance solutions can offer much more than simple video recording, with features such as remote monitoring, motion detection, and even AI-powered analytics. In this article, we will guide you through the process of selecting the surveillance system that best fits your business, helping to ensure that your assets remain secure. Keep reading to gain insights on tailoring the perfect surveillance setup for your business environment.

The market offers various camera types tailored for different surveillance needs. Dome cameras are popular due to their discreet design and wide-angle coverage, making them ideal for both indoor and outdoor use. Their ability to obscure the direction they are facing adds a layer of security against potential criminals. Bullet cameras, known for their long-range visibility, are perfect for monitoring large open spaces like parking lots.

Advancements in technology have made IP cameras prevalent, offering remote access to live and recorded footage via the internet. This feature is crucial for responsive monitoring. Considering environmental conditions is essential when placing cameras. Outdoor cameras need to be robust, weatherproof, and capable of operating in different lighting conditions. A dome surveillance camera is particularly useful in environments requiring versatile and secure surveillance from various vantage points.

To select the right surveillance system for your business, conduct a risk assessment to identify vulnerable areas and potential threats. High-risk sectors like retail or finance may require more robust surveillance coverage. Consider the size and layout of your business when evaluating camera placement. Larger areas may require cameras with wider viewing angles or pan-tilt-zoom capabilities, while smaller spaces may benefit from fixed cameras at strategic locations.

Balancing discrete and visible camera installations depends on the nature of your business operations and potential threats. Some businesses prefer overt cameras for deterrence, while others prefer smaller, less noticeable cameras. Consider the future scalability of your surveillance system, as your business grows and security needs change.

Selecting the right surveillance system features is crucial, as they can save storage space and reduce time spent reviewing footage. Modern cameras offer advanced functionalities like motion detection, facial recognition technology, and infrared or low-light technology for continuous monitoring. Integrating these features with other security systems like access control can create a comprehensive security infrastructure.

Night vision quality is also important, as crime doesn’t only occur during daylight hours. Storage and data management are also critical factors, with options including local storage, cloud-based solutions, or a combination of both. Cloud storage offers a secure and convenient way to access recorded footage from anywhere, anytime, making it essential for businesses operating across multiple locations.

When choosing a surveillance system, it’s crucial to understand its primary function. Surveillance systems record events and serve as a visual deterrent to criminal activity, ensuring the safety of premises, inventory, and employees. Business surveillance involves factors like camera number and storage type, which should align with the business’s size and layout.

Modern surveillance systems can also interface with alarm systems to alert users of suspicious activities. Video feed quality and resolution are crucial for identifying individuals or activities. Advancements in technology allow night vision, providing clear footage even during nighttime. Remote monitoring ensures continuous surveillance, providing peace of mind.

Implementing an ideal surveillance system is crucial for optimal performance. Proper installation and professional services can ensure cameras are correctly positioned and configured for optimal coverage. Regular maintenance is essential for system longevity and effectiveness. Scheduled check-ups include cleaning lenses, checking hardware for wear and tear, and updating software. Staying informed about technological advancements in surveillance can enhance security measures and protect against potential legal challenges.

Ensure your surveillance system complies with privacy and data protection regulations to avoid legal challenges. The system’s operational status is only as good as its operational status. Training staff on proper use and understanding of the system ensures everyone is on the same page about security protocols. A well-trained team can respond swiftly to security alerts and maintain surveillance integrity.

Overall, the key to choosing the right surveillance cameras for your business lies in careful assessment, understanding the plethora of available options, and the willingness to invest in both the technology and maintenance. A thoughtfully selected and well-maintained surveillance system can provide not just security for your business, but also valuable peace of mind.

ASAP Saves Time, Improves Accuracy, and Increases Efficiency between ECCs and Monitoring Centers

What is ASAP?
The Automated Secure Alarm Protocol (ASAP), launched in 2011 as a public-private partnership, is designed to increase the efficiency and reliability of emergency electronic signals from monitoring companies to PSAPs (Now referred to as ECCs). ASAP utilizes ANSI standard protocols developed cooperatively by the Association of Public-Safety Communications Officials (APCO) and The Monitoring Association. With ASAP, critical life safety signals and accurate information are processed in seconds, not minutes, through the Nlets system of state-to-state PSAP/ECC communication, insuring that complete and accurate information is transmitted to the PSAP/ECC every time.