The Louisiana Life Safety & Security Association (LLSSA) is honored to offer a Youth Scholarship Program. The program was created to promote goodwill among the electronic systems industry and police, fire, and EMT officials by providing college scholarship awards to their deserving sons or daughters.  

This year’s second place goes to Madison Chaplain.  Madison is a graduate of Archbishop Chapelle High School with a GPA of 3.94.  She plans to attend University of the Holy Cross this Fall.  Her father, David Chaplain is a Lieutenant at the Jefferson Parish Sheriff’s Department.  Madison impressed the Scholarship Committee with her academics but won our hearts with her adoration for her father and her commitment to her being the best she can be to make her family proud.

We congratulate Madison on her academic success and wish her continued success in her endeavors yet to come.  To David we say “Good Job, your daughter is a delight to have met and gotten to know during this process.  Stay safe and thank you for your service to your community.”

You can read Madison’s essay using the link below.  If you know a High School senior in LA who is the child of a police, fire, or EMT first responder, remind them to apply for this scholarship and perhaps next year we will be announcing their name.

The Hidden Cost of False Dispatches: The Importance of Putting Systems on Test

False dispatches are a significant issue in the security industry, costing businesses time, money, and resources. A frequent cause of these unnecessary alarms is technicians failing to put systems on test while performing maintenance or installations. This seemingly minor oversight can have substantial consequences, affecting not only the efficiency of security operations but also the reputation of the companies involved.

When a security system is being serviced or installed, technicians often need to trigger alarms as part of the process. Whether they are testing sensors, replacing parts, or conducting routine maintenance, these actions can unintentionally activate the alarm system if it is not placed on test mode. In test mode, the system can be checked without sending alarm signals to the monitoring center or emergency responders.

However, when technicians forget to put the system on test, the alarms triggered during their work are treated as genuine threats. This results in false dispatches, where police, fire departments, or private security firms respond to what they believe is an emergency. These responses not only waste valuable resources but also risk desensitizing authorities to genuine alarms, potentially leading to slower response times in real emergencies.

False dispatches are more than just an inconvenience—they carry significant costs. For security companies, frequent false alarms can lead to fines from local governments or law enforcement agencies, as many jurisdictions impose penalties to deter unnecessary dispatches. Additionally, customers may face increased insurance premiums due to the perceived unreliability of their security systems.

Moreover, repeated false alarms can erode trust between customers and their security providers. Clients expect their security systems to function correctly, and when false alarms occur, they may question the competence of the technicians or the reliability of the system itself. In some cases, customers may even seek alternative providers, leading to lost business for the security company.

Technicians play a crucial role in preventing false dispatches. Proper training and adherence to protocols are essential in ensuring that systems are placed on test before any work begins. Technicians should be well-versed in the specific procedures for each type of security system they work with, as the steps to place a system on test can vary.

Regular reminders and ongoing education can help reinforce the importance of this step. Additionally, companies can implement checklists or digital reminders within their service management software to prompt technicians to verify that the system is on test before proceeding with any work. This simple step can significantly reduce the likelihood of false dispatches.

The failure to put systems on test is a common yet avoidable cause of false dispatches in the security industry. By prioritizing proper procedures and investing in technician training, security companies can mitigate this risk, saving time, money, and resources while maintaining customer trust. In an industry where reliability is paramount, taking the extra step to ensure systems are on test is not just good practice—it’s essential.

The National Electronic Security Alliance (NESA) was formed to promote communication between state associations and to influence and monitor electronic security and alarm industry federal legislation.

Leaders of state associations teamed together to form NESA to help them solve common problems and to help them serve their members. NESA is focused on the needs of the state associations.

Burglars are jamming Wi-Fi security cameras — here’s what you can do

The LLSSA State Meeting for Region 3 is Thursday August 15th.  You will find us Bayou Rum Distillery at 20909 S. Frontage Road, Iowa, LA 70650 from 8am – 4pm. The agenda is packed with 5 CEUs available featuring Alarm Monitoring Center, DSC, Alarm,com and United Central Control. 

Lunch will be served during the State Meeting with industry speakers like the State Fire Marshal’s Office and the local 911 Communication Center.  There will also be time to visit with our vendors.  The Event Sponsor is PELICAN Sponsors – Alarm Monitoring Services and united Central Control.  Other vendors in attendance include Wesco, DSC, and Alarm.com. 

Following the classes hang around for a special tour and tasting at the distillery – check out the Whiskey of Louisiana.